This is our review of ExpressVPN’s VPN service based on real test results. In this review, we will cover Express VPN’s speed, reliability, price, free trial, software, customer service etc. In addition to this ExpressVPN review, we have also reviewed a number of other VPN services. If you are looking for a reliable VPN services to be used in China, Please also read our list of Best VPNs for China.
- Fast speed, reliable connections.
- Many world-wide server locations to choose from.
- With 30-day money-back guarantee, you can try it free for a longer time.
- Excellent customer support
- Price is at the high end
Starting Price: $8.32/mo
Free Trial: 30-day money-back
Simultaneous Connections: 3 devices.
ExpressVPN is one of the big names of the VPN industry with world-wide customers. If you are looking for a reliable big brand VPN provider, you should definitely consider Express VPN. Below is a video about ExpressVPN:
Express VPN for China:
ExpressVPN has been listed as one of the best VPNs for China by many VPN reviewers. ExpressVPN’s main domain, expressvpn.com, is currently blocked in China, but you can access their website through another domain name – expressvpn.works. Based on our tests from China, we confirm that users can sign up ExpressVPN’s services from China and their VPN service can be used in China. In addition to standard payment methods such as credit card and Paypal, Express VPN also accepts Apipay and UnionPay, which is convenient for customers in China. Currently ExpressVPN doesn’t support the Chinese language on their website or software. Basic English skill is needed to use ExpressVPN from China.
China is known for blocking and disrupting VPN services. During certain periods, such as political meetings, most major VPN services might become disrupted and VPN users might find great difficulty in connecting to VPN servers. ExpressVPN is not exceptional in this kind of situation. However, based on our observations, ExpressVPN is usually more reliable in “hard times” than other VPN providers (such as Astrill VPN).
ExpressVPN has servers from 136 cities in 87 countries with unlimited bandwidth, unlimited server switches and unlimited speed. ExpressVPN offers multiple VPN protocol types including OpenVPN (TCP, UDP), L2TP-IPsec, SSTP and PPTP. ExpressVPN’s users can connect from computers, tablets and smartphones using their software or apps, which support Windows, Mac, IOS and Android. For simultaneous connections (or multi-logins), ExpressVPN allows users to connect from up to 3 devices at the same time.
Price & Free Trial for Express VPN:
ExpressVPN offers 3 plans: $12.95/month if you pay month by month; $9.99/month if you pay every 6 months and $8.32/month if you pay annually. In addition to standard payment methods such as credit card and Paypal, they also accepts Apipay and UnionPay, which is convenient for customers in China. ExpressVPN offers a 30-day money-back guarantee, which is a much longer free trial period compared to other VPN providers.
ExpressVPN’s Desktop VPN Software:
ExpressVPN offers desktop software for many platforms, including Windows, Mac, Linux, IOS, Android, Apple TV, Amazon Kindle Fire, PlayStation, Xbox and supported routers etc. In addition, installation instructions are provided for setting up ExpressVPN without installing their software for those platforms.
We downloaded their desktop client for Mac OS. The installation process was straight-forward and the software interface is clean and intuitive.
With the desktop software, you can connect/disconnect to VPN and also change server locations and switch connection methods.
When the ExpressVPN software is running, an icon will stay on the menu bar (or called system tray on Windows), and it will indicate whether you are currently connected or not.
ExpressVPN’s Android App:
For mobile phones running the Android operating system, ExpressVPN provides a free app that can be downloaded from the Google Play app store or by following a link to the APK installation file provided on ExpressVPN’s website. We installed this app on a Android phone. This app has a very clean and easy-to-understand user interface. After logging in, you will see a list of servers for you to choose from, including a top recommendation server location, which is Hong Kong in our case. This app also allows users to run a ping test, which will estimate the distance between you and all ExpressVPN locations to help you choose a server closer to you. After connected to ExpressVPN’s Hong Kong server, we were able to access blocked contents such as Twitter, Facebook and Youtube on our Android phone without any problem. We were able to play Youtube videos on this phone and the video streaming experience was very smooth.
ExpressVPN’s iPhone App:
ExpressVPN also provides a free App for iOS. We installed the ExpressVPN app from iPhone’s App Store. ExpressVPN’s iPhone app looks different from its Android App. The iPhone app includes a map showing your current location and the VPN server locations. When you connect to a server, you will see an animated line connecting two dots on the map, which is pretty cool. We were able to connect to Express VPN’s Hong Kong server. After the connection was established, a VPN icon appeared on top of the iPhone screen, indicating the connection success. With Express VPN connected, we were able to access blocked websites such as YouTube, Facebook and Twitter on our iPhone in China. When we played Youtube videos, the speed was very good.
ExpressVPN for Routers:
ExpressVPN can also be setup on a compatible Wifi router. ExpressVPN even provides a VPN router app that can be installed on some supported router models. If you are interested, please read our ExpressVPN Router Review.
ExpressVPN’s Connections & Speed Test:
Is Express VPN stable enough and fast enough to be used in China? For this test, we used a Mac computer from Shanghai, China. Our ISP is China Telecom. Without VPN, we could get a download speed of around 51.40 Mb/s. Below is the SpeedTest.net test result without connecting to VPN. Please note: this speed only reflects the speed when visiting local websites within China. International speed would be much lower than that. We show this result only to give you a rough idea about how fast our current ISP is:
Then we used ExpressVPN’s Mac desktop client to connect to their “Hong Kong 3” server. We got a download speed of 20.39 Mb/s, which is very fast. The SpeedTest.net testing result is shown below.
Express VPN’s Customer Support:
When you visit ExpressVPN’s website, you will see a live chat box, which allows you to connect to a customer support representative directly round-the-clock. We tried chatting with ExpressVPN’s support team on a number of occasions. Every time we were able to talk to someone within one minute after I initiated the chat session, and their customer support representative seemed to quite helpful and know that they are doing. As a matter of fact, we think ExpressVPN’s customer support is probably one the best among the ones we have tested.
Express VPN Review Conclusion:
ExpressVPN is a well-known VPN provider and with many customers. Users can sign up for their service from China and their VPN service work well in China. Their 30-day money-back guarantee offer is generous and their customer support is very fast and helpful. Among all VPN providers we have tested, ExpressVPN really stands out with reliable connections, fast speed and excellent customer supports. Based on our tests, we recommend this VPN provider and have included it in our Best VPNs for China list.
If you are looking for a reliable VPN services to be used in China, Please make sure to read our list of Best VPNs for China.